An access win in the kitty

An access win in the kitty

http://manuscriptagency.com.au/author-interview-with-actionthriller-writer-keith-mcardle/ Disability-United-Editor - Fleur PerryI’ve learnt a lot over the past few years of campaigning, and one of them is that change can sometimes take a long time. A really long time. Good things come to those who wait.

Those of you who know me may recall me ranting about a bank a few years ago. The only entrance to the bank had a step – no ramp. This is not only unhelpful, but illegal. The Equality Act 2010 requires businesses to make reasonable adjustments so that customers with disabilities receive the same level of service. “Reasonable” is a bit of an unclear term, however if there’s no reason why the business can’t make an adjustment, then they are obliged to do so. As far as I could tell, there was no reason this bank couldn’t put in a ramp.

So began 2 years of letters, phone calls, emails, and a photo of me parked outside the bank waved in front of a senior manager. Here’s the photo:

Swindon branch lloyds-no-ramp

I think this might have been what did the trick (I mean imagine if it had ended up on Twitter). Here’s what it looks like now:

Swindon branch lloyds-ramp

This is just a short blog to say thank you Lloyds, for operating your central Swindon branch in a lawful manner. It might have taken you 20 years, but you got there!

I would also like to say I will be keeping my eyes open for unlawful branches of Lloyds on my travels – woe betide Lloyds if there are more…

Finally, if there’s a business without a ramp, or a hearing loop, or any other essential reasonable adjustment, and they can’t give you a reason why they don’t have it, I’d like to encourage anyone to make a formal complaint or to seek legal action. Change takes time, but good things come to those who ask questions.

buy modafinil online in the uk By Fleur Perry

buy prednisone tablets online Get in touch by messaging us on Facebook, tweeting us @DUnitedUK, emailing us at editor@disabilityunited.co.uk or leaving your comments below.

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